And so it begins, Why are they messaging me so much?

Answered!
Kelly149
Level 10
Austin, TX

And so it begins, Why are they messaging me so much?

I turned the Barn listing back on late last night after being closed since 6/1/2021. I shortened every section of text (no one reads anyway), deleted some pictures, and added a note about how the nearby highway is under construction. The only "rules" are No additional guests and tell me the full names of everyone in the reservation and what brings you to town.

 

Request only listing, so I wake up this morning to my first Request: 2 Guests, 1 night, "my husband, 4 kids and baby are looking forward to coming to Austin for Valentine's Day". I've now sent her the house rules and have received no less than 4 messages from ABB telling me to HURRY AND ACCEPT THIS REQUEST.

 

grrrr... this may be a short-lived experiment

Top Answer
Debra300
Top Contributor
Gros Islet, Saint Lucia

@Kelly149

I hear you.  We rent our Atlanta apartment only longer-term, and it was unavailable on Airbnb for awhile. Now that the ABB calendar is open again, the poor quality inquiries have resumed.  During the past three days, I've received two inquiries asking for further reduction on the monthly discounted rate, and the following.

 

Inquirer (joined in 2020, no reviews): My son has relocated to Atlanta and is I need of a rental asap. Is there anyway he could check in tonight? If not, how early could he check in tomorrow?

 

Me:  Per Airbnb and our policy, reservations can be made only by the person who is staying at the rental: https://www.airbnb.com/help/article/427/booking-for-friends-and-family. Your son needs to sign up for Airbnb, and make the reservation inquiry. You cannot make a reservation for someone else. If you do so, your son may not be admitted into the rental, or it will be canceled, and you may not get a full refund.

 

Inquirer:  I understand. He is driving so I was doing the leg work for him.
Would he be able to check in this evening or would he need to wait till tomorrow?

 

Me:  We will not be able to host your son. I know that a person has to have their first Airbnb stay at some point, but last minute urgent requests from people who are brand new to the platform (no reviews from prior stays and a sudden need for housing), and have had someone else try to book on their behalf raises too many red flags (responsible adults who have an Airbnb account in good standing can handle these matters for themselves).

Please note that booking an Airbnb is not anonymous like reserving a hotel. Guests are asking to stay in the homes or personal property of their hosts. As a result, guests are vetted to determine their suitability to stay at the host's place.

 

Inquirer: I understand your concerns. I am just a Mom trying to help her son. I have my own vacation rental business and usually just inquire more about a person circumstance before making judgements but thank you for your time.

 

(My inner voice that can't type, thankfully): Really, you have your own STR business???  This is quite incredulous since you tried to book for someone else, provided no explanation why you're were doing so, and gave no reason for your son's sudden urgent need for housing.  You still failed to address these concerns when brought to your attention.  If you've always handled your son's affair for him, and done so in this manner, it goes to reason that he's driving around Atlanta homeless.  Bye, Felicia.

Don't just believe what I say, check the Airbnb Help Center

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49 Replies 49
Karla533
Level 10
Santa Fe, NM

It doesn't sound like you're enjoying doing ABB very much. Life is too short for unnecessary frustration.

 

FWIW, I would have written a personal note saying your occupancy is too limited (by law if true), and declined the request. When you decline a request, ABB asks why and offers check off boxes. Then you're done.

 

There's no penalty that I know of for this--somebody correct me please if I'm wrong.

 

 

 

@Karla533 

 

Nah, @Kelly149 likes being a host. We just come here to vent sometimes. It’s a form of therapy.😉

Well, @Pat271  I don’t know if I like being a host per se but there are bills to be paid. 
and, yes for sure, misery loves company. Or crazy. Crazy loves company. 🤣🤣

@Kelly149 , I asked myself if I was crazy but we all said no.

@Karla533  Well, the penalty for declining is a lowering of your Acceptance stats. Giving a reason for the decline doesn't change that.

 

Also declining may factor into Airbnb's search algorithm- but we aren't privy to what and how various things affect search placement.

 

It's better to let the guest know why youu can't accept the request and suggest they withdraww the request so they'll be free to look for a listinng that suits their needs. If they withdraw it before the 24 hrs runs out, you won't need to decline.

@Karla533  I see you're new to the CC, and, from your reviews, possibly new to Airbnb. Welcome AND know hosts do come here to vent sometimes. It doesn't mean they're not enjoying Airbnb.

 

There are many veteran hosts in here that give very helpful advice as well as moral support, in times like this.

Colleen253
Level 10
Alberta, Canada

@Kelly149 Welcome back! I’m sure you weren’t expecting anything remotely different 🙄

Kelly149
Level 10
Austin, TX

@Colleen253 No, you’re right I wasn’t. But she was at least pleasant when I said “no thanks”

@Kelly149 Well, that’s a step forward at least! And you never know. The ‘golden ticket’ guest does exist, according to @Inna22’s recent experience. Maybe one is headed your way.

bated breath I have @Colleen253 @Inna22 

 

🙂

People don't read the listing. Ask for more information or say your listing doesn't meet their needs (betting all the kids are listed as under the minimum age to be charged even if they're 16 - sigh)

 

I have the same rules - names of each person, reason for visit. No guests not on the initial reservation. I still get reservation requests for 1 person with "We are ALL thrilled to be staying at your place....."

 

Easy to decline.

@Christine615  I sent her the house rules (all names, no unregistered guests) and her message back said “I saw your email, do I need to do something else for my reservation?”

 

and so I said “well, I guess you need to let me know if the guest count is 2 or 7.” 🤦‍♀️

Inna22
Level 10
Chicago, IL

@Kelly149 at least you have new material to entertain us with. 

@Inna22 If Laura’s leaving, someone has to fill the gap. 😂