Hello All, I really need everyone’s help. I’ve looked everywhere on the hosting platform for a solution to my problem, with no luck.
I have had to cancel my last 2 reservations because guests don’t care to read my house rules. This is before they actually check-in. My mantra on this is: “If they don’t follow the rules now, what’s going to happen when they get inside”!
Reservation 1. Guests wanted to leave their dog alone in the house so they can “explore“ for 2 days! Also wanted me to dog sit or find a local sitter. Immediately cancelled, they received full refund no penalty. Although I lost money, I was happy about this cancellation because after reading her reviews, I realized that I dodged a bullet. She was so rude and entitled telling me how she’s from La Jolla and that she has a big house on the beach blah blah blah
Reservation 2
This was a local guest, I like to vet as much as possible upfront. I felt comfortable with her responses and accepted her request. Turns out just two days before her arrival the truth comes out. She was really planning a full on event with 20 people including kids. Huge no no.
Told her she was violating major house and city ordinances and needed her to cancel. We went back and forth because she had huge plans, people coming into town (I’m near Palm Spring’s), staying at hotels and everyone was going to gather at my home. they received full refund no penalty. I wasn’t happy about this one. I did everything in my powers to keep this booking but because she was local I didn’t feel comfortable that she or someone she knew would come by my home at a later time. So I felt it was best to just cancel. Don’t even entertain the drama for my sanity. Lost a lot of money that weekend didn’t get another booking.
Reservation 3. After dealing with guest 1 and the dog situation, we decided on a No pets policy. We have two dogs ourselves. This guest a week before her arrival tells us that she will be bringing her two 90lb Golden doodles, plus 6 guests. Huh? It clearly says no pets. Why didn’t you mention this in your inquiry. What do I do? Cancel yet another booking because people don’t read? Why should I lose out for people not understanding basic human functions such as reading and comprehension. If she had mentioned back in September when she booked I would not have accepted her booking. We are strict on the no pets policy.
I feel if I make a mistake...I will take the consequences. But if they make a mistake then why am I losing out?
I also do let them know at the time of booking that I will be sending them detailed check-in instructions a week before their stay via Airbnb messaging
