@Katrina314 @Catherine-Powell
I hate to say it, but that statement comes very close to being a lie.
Unless I'm mistaken the host is given ONE HOUR to respond to any travel issue complaint by the guest. If the host happens to be away from the phone/computer, asleep or whatever, and isn't able to reply within 60 minutes, Airbnb is ready to step in, give full refunds and charge hosts the costs of resettlement in a different, more expensive location.
But, perhaps I'm not understanding the rules correctly.
ETA, this does not at all build trust, it creates, from the start, an adversarial relationship between guests and hosts, forces hosts to continue to take more and more precautions, write more rules, more caveats, pester guests with constant 'how's it going message' as another form of self protection. I already do all of these things...take phone video before each stay, send a message the day or the next day confirming the guests have settled in and asking if they need anything. But, apparently, god forbid, someone finds a bug in the house while I'm not available for an hour, and that's the end of hosting. Truly, if the host committe had any input into these rules, you have chosen them very poorly.
It also provides a roadmap for unscrupulous guests to get free stays of 3 days or more. Three days is a long time to create evidence of an issue, that may or may not have existed upon checking in. Not all hosts document the state of their properties before guests arrive, and in such a case, the host would have zero way to prove that the 'travel issue' was something manufactured by the guests.