I am looking for other people who might be interested in class action suit against Airbnb for allowing guests to break our rules and not support us in upholding agreements that were made on their site. Myself and a few other hosts I know have had people smoke in our Airbnb rooms and have gotten no support from the resolution centre.
We have it very clearly written in our rules that there is no smoking and there will be a fine if there is, yet the guest has broken the house rules and smoked anyway. I had a guest upstairs that texted me she smelled smoke and my cleaners texted me the room wreaked, and when I got home 4 hours later after the room had been cleaned and aired out, it still wreaked. I sent all documentation to the resolution centre, but Airbnb sided with the guest who lied about smoking.
Please let me know if you might be interested in a class action suit or media story. It is a dangerous precedent for Airbnb to set to allow guests to get away with breaking house rules. It is very disrespectful of Airbnb to disregard the house rules we set up as hosts to keep our homes safe and be able to keep offering our spaces.
