Are you actively using the video message feature? 📽

[Rebecca]

Hi everyone 👋

Airbnb’s video message feature feels like one of those tools that could really help make guest communication feel more personal, especially for welcome messages, check-in information or sharing local recommendations.

So I wondered; are you actively using video messages as part of your hosting routine?

If you’ve tried it, has it helped improve the guest experience or made communication easier for you as a host?

Would be great to hear how Airbnb hosts are using the feature in practice 👇

[Livia1475]

@Guy991 great point about language! That's actually what pushed me to look for a text-based solution instead — something guests can read in their own language without needing to understand a video. Has anyone tried multilingual welcome guides?

[Hugo1160]

Yo he utilizado video mensajes en algunas ocasiones, principalmente para guiar a los huéspedes en su llegada. Funciona muy bien, les da claridad y certeza porque ya no tiene que interpretar o imaginar nada, ven el escenario y al llegar se sienten familiarizados. Es una gran herramienta.

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Google Translation added by Community Manager:  

I've used video messages on a few occasions, mainly to guide guests upon arrival. It works very well, providing clarity and reassurance because they no longer have to interpret or imagine anything; they see the scene and feel comfortable upon arrival. It's a great tool. 

[Rebecca]

Hi @Hugo1160 👋

Thank you so much for stopping by and sharing that you use the video messages sometimes. @Guy991 raised a great point about languages and I wondered if you speak in your video messages or if they are more of visual guide? 

[Hugo1160]

Currently they have been a visual guide but I am very very excited to produce videos with voiceover.

[Rebecca]

Please let us know how you get on @Hugo1160 - do you think you'll speak Spanish or English, or maybe both depending on your guests? 

[Mon16028]

I've not heard of this so will try to find the guide on how to do this!

[Vivek143]

Hi @Rebecca - Well, tbh I haven't seen this feature yet .. Is it in the messages or it can be published with listing too ?? 

Can you or other fellow hosts please help? 🤔🤔

[Rebecca]

@Vivek143 @Mon16028 Our wonderful experienced host @Joan2709 created a great guide for this: How to Add Photos & Video to Scheduled Messages (Aug 2025)

Have a read and see if it helps - I'd love to know what you think! 😊

[Vivek143]

Hi @Rebecca - thanks for providing the link .. but it's invalid and not opening.. 😞.

Can you help?

[Rebecca]

Apologies @Vivek143 - It has been updated it for you! 😊

[Vivek143]

Thank you @Rebecca 🙏🏻

[Rebecca]

You're welcome @Vivek143 - I'd love to know if you use any of @Joan2709's tips! 😊

[Vivek143]

Obviously @Rebecca - and I am going to disturb you as well ..to understand it efficiently 😁😁 Deal?

[Rebecca]

@Vivek143  I will help where I can, however it might be worth tagging some hosts here who have much more experience than I do with this feature. 😊

[Joey373]

I can actually see this being really useful for check-in instructions or appliance walkthroughs, especially for guests arriving late at night. Sometimes a short visual explanation removes way more confusion than long text messages ever do.

At the same time, the point about language and expectations is valid too. I’d probably keep videos simple, short, and mostly visual so guests can follow along easily without relying too much on spoken language.