Auto-email sent today has "lost" the "Guest first name" field

[Katie1679]

Same auto-email I've been sending for a year.  Thinking the latest upgrade to program? 

Was wondering if it's happened to anyone else.

Mine was the email sent at 9am on arrival day with directions and entry code to keypad.  It started "Hello, <<Guest first name>>..."  and has worked 100% until this morning.  Oops!

Thanks.

Katie B

[Alex · Accepted solution]

Helo @Katie1679, 

Thank you so much for sharing this with the Community. Are you still experiencing the error? If you are, would you mind sharing a screenshot? That would be helpful and will make it easier for us to support you in finding a solution. 🤗

Best, 

Alex

[Alex]

Hi @Katie1679!

I just wanted to check back in on your thread, were you able to find a solution to your problem? If you need any more help or have any other questions, please let us know. 🤗

Best, 

Alex