Tara330 Level 2 Toronto, Canada Appealing decision to take down a 1-star review Hello, I'm looking for advice on wording for my appeal for A... Latest reply Hello, I'm looking for advice on wording for my appeal for Airbnb to take down a 1-star review. Any assistance is very much ... Latest reply
Marie-Et-Simon0 Level 3 Melbourne, Australia Guest cancellation - allowed to review? Hi there! We had our first guest cancellation yesterday. T... Latest reply Hi there! We had our first guest cancellation yesterday. The guest cancelled at 10pm the day before check-in. Will they b... Latest reply
Karen277 Level 3 Toronto, Canada Airbnb support failures - lesson on guest cancellations from... I was gobsmacked to see that a guest that cancelled upon arr... I was gobsmacked to see that a guest that cancelled upon arrival could leave a review. I contacted Airbnb immediately to conv...
Julia5580 Level 1 University Park, MD Airbnb Not Adhering to Their Own Policy on Retaliatory Revie... We had a guest come and bring a dog they did not disclose. W... Latest reply We had a guest come and bring a dog they did not disclose. We are pet friendly but do charge a pet fee. On their check out da... Latest reply
Zon0 Level 4 Cabo San Lucas, Mexico The Real Reason You are having probelms with Airbnb. AI Jus... Hello Airbnb community,I’ve been a Superhost for 9 years, wi... Latest reply Hello Airbnb community,I’ve been a Superhost for 9 years, with over 2,600 reviews and a perfect record — until now.Recently, ... Latest reply
Elisa Community Manager How do you encourage guests to book again? Hello everyone ,I hope you’re having a great week! One of... Latest reply Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It ... Latest reply