Terrible communication, a cleaning fee for a dirty home, paid extra for pool that was not safe to swim in for half the trip (lack of chlorine), paid extra for inoperable grill w/ empty propane tank, & worse of all broken bed, which meant two guests did not have a bed (slept on movie room chairs). The bed was completely caved in and lopsided; maintenance could not fix it. There are 2 bunk beds, 1 queen size bed, 2 full size beds, and 6 king size beds. 4 out of 6 king size beds sit low to the ground (while laying- your head will be lower than the nightstand and can see the gap between the mattress and the headboard). The beds are so low, you can roll on to the floor. Upon arrival we had to go to the local market to purchase laundry detergent to wash dirty sheets and towels. We have footage of cockroaches (exterminator came next day). We forgot an I-pad on the top bunk bed. They claim "cleaning crew" did not locate it but locator show I-pad location in the home. We have footage of a green pool, inoperable grill, dirty linen, broken bed, & cockroaches. The home does not provide enough towels and the towels that are provided are dirty. We purchased more towels plus washed towels and sheets. The Ac unit was set for 72 degrees, but the house did not cool below 78 degrees. The icemaker stopped working after the first night and the refrigerator did not keep food cold, although the freezer worked perfectly. The game room is equipped with 3 arcade style games and a basketball machine. One of the arcade racing machines was not operable and continuously shut down. It has been two weeks, I have called over ten times, and sent over 10 messages (literally), management has not called to follow-up. Management non-response. It is not the resort that is problem, it is Nova Vacation! For the reasons stated above, avoid Nova Vacation at all costs.
