BEWARE! HOSTS WILL MAKE FALSE DAMAGE CLAIMS

[Kimberly1360]

Please to not book an Air BNB when traveling out of the country! I stayed in Paris and the host is making false claims of damages from lipstick stains on a face towel! Air bnb seems to side with HOSTS more than the renters. Not worth the headache. The host listed the face towel at $59. I honestly can't believe this nonsense!!!

[Rebecca]

Hello @Kimberly1360 👋

I'm really sorry to hear about this recent experience. I wondered if you had heard from Airbnb customer support since you posted? It would be great to have an update.

Looking forward to hearing from you. 😊

[Joan2709]

@Kimberly1360 

So sorry this happened...

Just to note, many guests also try to scam hosts with fake claims in order to get a free stay. Rest assured that Airbnb doesn't side with Hosts more than guests. Just type "guest scams" or "guest scams for refund" in the search the community box above and you'll see what I mean.