Backup entry method and code

[David12961]

I am looking to add a backup entry method and code that can be used if a guest is locked out.  The instructions I found in the help center appear to be incorrect or out of date.  Suggestions on how to do this on a desktop or mobile app?

[Alicia753]

Hi David,

Adding a lockbox is a practical solution for providing a backup entry method. Install a secure lockbox at your property and place a spare key inside. Share the lockbox code with your guest only if they are locked out, ensuring it remains secure.

Additionally, you can update your Airbnb listing's check-in instructions to include details about the lockbox as a secondary access method but don't include the code yet. This ensures a smooth experience for guests while maintaining security.

I hope this helps.

All the best,

Upfish Management

[David12961]

Thank you for the suggestion.  I see this as a backup entry method but not the backup entry code that Airbnb talks about in their help article. This is the link that does not appear to be current anymore.  A backup entry code that Airbnb has access too is a great idea and one that I prefer over allowing someone to access a physical key, which of course is much harder to change for future security.

https://www.airbnb.com/help/article/3525 (Add or change the backup entry method for your listing)

https://www.airbnb.com/help/article/3486 (How smart lock backup codes work)

[Elisa]

Hi @David12961 😊,

Welcome to the community, and thank you for asking this question here!

Would you mind sharing that link?
Our host shared great advice with you. Did you get a chance to review it?

I look forward to hearing your thoughts!

Warm regards 🌻