Here is the breakdown: I sent this information as feedback to Airbnb after their decision.
According to policy, 50% refund was available if cancelled by April 27, 2023.
On April 25, 2023 I had to cancel our reservation as I became ill.
The breakdown of the fees paid and reimbursed are below:
3 nights at $186.51 = $559.53
Cleaning fee = $36.15
Service fee = $84.09
Total Paid = $679.77
This was paid with credit card $363.87 and $57.57 = $421.44
I also used a coupon for $258.33 that was provided to me by Airbnb for an unacceptable condition reservation in May 2022 in Lyon, France. It was issued to assist us with finding last minute accommodations.
The refund is 50% of each night, or $279.76 plus cleaning fee of $36.15 = $315.91. This is the amount that I should be receiving back.
I was told that they would be crediting the coupon first, and then me second, so that I only received $57.58 ($315.91-$258.33=$57.58). Airbnb credited themselves with the cancellation refund to a coupon that was given me. In total I had to pay $363.87 for a reservation that was cancelled in good time.
Hope that helps!
I appreciate your input!