I have just given 5 stars for everything as we were over the moon with our Airbnb.
We communicated well, felt they really cared, followed the rules.
The hosts then said we didnt communicate, we didnt follow instructions. We left the property immaculate. So this has really upset us as first Airbnb experience. So spoilt the end of our lovely hols. this will have an effect of future bookings. Not sure if this is a good idea