Bad retaliatory review not being removed.

[Rebekah229]

We had a guest who did damage threaten to leave a bad review and then did.  Air BnB refusing to remove it.  But their policy says it doesn’t allow retaliatory reviews.   I would like to know who to report to.  I even appealed it.  I’m really bothered that we aren’t protected.  Air BnB approved our request for damages. But still allowed the review to stay posted.  

[Tayeb14]

I'm sorry for what happened to you. In my opinion, you can file a complaint with the platform before the guest leaves a review.

[Emilie]

Hi @Rebekah229,

I'm really sorry to hear you've had a challenging experience following this recent review. Have you heard anything else from the Support team since you last posted?

Let us know how you're getting on please 🙂

Thanks, 

Emilie