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Bad retaliatory review not being removed.

‎22-04-2025 06:41 PM
Rebekah229
Level 2
‎22-04-2025 06:41 PM

Bad retaliatory review not being removed.

We had a guest who did damage threaten to leave a bad review and then did.  Air BnB refusing to remove it.  But their policy says it doesn’t allow retaliatory reviews.   I would like to know who to report to.  I even appealed it.  I’m really bothered that we aren’t protected.  Air BnB approved our request for damages. But still allowed the review to stay posted.  

‎22-04-2025 06:41 PM
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1 Reply 1
‎22-04-2025 06:52 PM
Tayeb14
Level 2
Agadir, Morocco
‎22-04-2025 06:52 PM

I'm sorry for what happened to you. In my opinion, you can file a complaint with the platform before the guest leaves a review.

‎22-04-2025 06:52 PM
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