On Monday July 6th, 2020, I was contacted by a scammer with the following message, "Hello! We would like to book your accomodation through the airbnb but we will not check in. A person is paid for accomodation, but he will live in another place. You will take 40% of the payment to yourself and send me 60% after recieving money. write to telegrams @andr_osipov" (Spelling left in original form.)
As it was obvious this was a scam, I declined their request, reported it to Airbnb and blocked them. BIG MISTAKE!!! My response rate immediately dropped to 75% and I have been trying for over 2 weeks now to get this adjusted to my previous rate of 100%. Although I have been promised over and over and over and over that the problem is being "looked into", nothing has been resolved. Instead, @Airbnb keeps closing the cases. Then when I call, I'm told that I just reported the case and someone is looking into it. I am ready to SCREAM as they closed the 3rd case this evening. I was told that a technical case was opened 2 days ago. I am on the phone with a customer support rep right now (Harold, who will not give any last name or case number) who is telling me that indeed, it is a good idea to give the scammer the "benefit of the doubt". Again,--the message, BE SURE TO ENGAGE WITH THE SCAMMER.
I AM LIVID!! I have been accused by @Airbnb of not declining the request, which I clearly did. I've sent the screen shots below, which somehow, conveniently keep "getting lost".
I truly have tried to be tolerant and patient as I'm sure they are short on staff due to COVID. However, on the 16th day, (today), when my case was again closed without resolution, I've reached my limit.
No one has done anything. However, if they do nothing, and I continue to respond (as I've always done), my response rate will continue to come up on it's own. Great. Thanks for nothing @Airbnb!
I was contacted by the scammer on Monday, July 6th, 2020.s I declined the scammer's offer, reported it and then blocked it.As a result, my response rate dropped to 75%.
Julieanna