Bed bugs infestation

[Melanie1460]

Hi everyone. I have recently had an awful experience with a stay which was infested with bed bugs. I was originally told by the host they didn’t look like bugs which they clearly were.

I was told by Airbnb to immediately leave the property and to see medical advice. I have been left thousands of dollars out of pocket and trying to recoup my costs of damaged belongings, accommodation and medical bills. It seems there is more rights for the host. 

Does anyone have advice as I have been offered inadequate compensation which doesn’t even come close to my expenses. The host is only offering me 20% for nights spent, this doesn’t come close to the thousands. 

I am really upset at the handing of my case. I was told by Airbnb they would help me find accommodation. This didn’t happen. I was told by one agent they would cover all costs, this didn’t happen. I have now been offered less than originally offered. 

It doesn’t appear that guests rights are protected. 

[Helen3]

Has the host sent in pest control?

if there are bed bugs you shouldn't be staying there as Airbnb said

they should be helping you claim your out of pocket expenses. Give them a call @Melanie1460