Beta moderate-Non-refundable restrictions

Donald220
Level 2
Washington, DC

Beta moderate-Non-refundable restrictions

Has anyone else been told guests can only opt in for the non-refundable rate if the reservation is between 7-60 days of booking?  I see this no where on the website and it is very frustrating.  At a minimum this information should be clear to hosts up front. And why does Airbnb impose these restrictions? 

4 Replies 4
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Donald220 Thats a new one on me. More importantly do you know that guests can still get a full refund under the Extenuating Circumstances policy even if they choose non refundable?

@Mike-And-Jane0 Yep, and that would make more sense if they allowed bookings more than 60 days out. Within a 60 days “extenuating circumstances” should be extremely rare. 

Ellen85
Level 3
Santa Monica, CA

I applied the beta non-refundable rate after reopening the AirBnB in August. It has applied to all my guests, regardless of the number of nights. 

I also offer a 10% weekly discount but I want to stop one of them. Since the Extenuating Circumstances policy is basically ending in January, I tend to think the non-refundable policy is better.

Any feedback?

Thank you!

Mikael135
Level 2
Chicago, IL

No, there is no information to that effect in any of their statements or explanations about the non-refundable option. I just wasted two hours trying to figure out why that option wasn't appearing on my October listing dates.

 

QUESTION: Can anyone think of a plausible reason for this restriction or is it as idiotic as it seems to me to be?

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.