Blocking a guest from re-booking

[Shelly335]

I had a guest over the weekend who broke our house rules.  Our maximum capacity is 2; our loft is very small with only one bed.  She brought 3 in her party. I contacted Airbnb support and they worked with me and the guests ended up leaving.  I refunded one night's stay, just to be courteous.  She left me a 1 star, and stated a ton of untruths.  It was removed because she broke my house rules.  How do I block her from booking again?  

[Lorina14]

@Shelly335 

If you answered would you host the guest again and said no, that should block them. Maybe call customer service to ask?

@Mike-And-Jane0 do you know the exact procedure for blocking a guest?

[Elisa]

Hi @Shelly335 😊, 

Thank you so much for asking this question here!

I am sorry about this episode with a guest.

Did you follow Lorina's suggestion and call customer service? If so, what did they tell you?

Warm regards, 🌻

[Shelly335]

Please re-read my post, as it states I did contact support.  The problem was resolved; she broke our house rules and her party left.  I kindly refunded one night's stay; after her "checkout," she left a scathing review, which I was able to have removed, because she broke our house rules (and admitted this to Airbnb support rep when he phoned her).  I then left her a 1-star review and left a totally honest review of the situation.  That dropped her rating from 5-star to 4.5 😊  Airbnb support was awesome!  They have always been so helpful to me!

[Joan2709]

@Shelly335 

I believe if you left a 1-star review that will prevent her from instant booking if the optional settings are turned on by a Host (no negative reviews). 

I'm told if the messaged you and were rude, you can use the 3 dots in the message and report they were being inappropriate. This blocks them from contacting you again.

Here is the thread:

https://community.withairbnb.com/t5/Support-with-your-bookings/Block-a-Former-Guest/m-p/1845243

[Lorina14]

@Shelly335 

Glad to hear it was resolved to your liking.  I did read your entire post and knew you already contacted customer support to evict her but my comment about contacting customer service was specifically about your question how to block the guest from booking or contacting you again. @Joan2709 @Helen3 agree that they shouldn't be allowed to book if you checked the would you host them again box and have other helpful tips.

If you reach out to customer service you can get specific instructions about this situation and how to do it on the app versus the website (as this sometimes can slightly differ depending on what you use to access your Airbnb account).

[Helen3]

I doubt she will book again. When you left the guest a review did you not click the option on the review to say you wouldn't host the guest again? @Shelly335 

[Shelly335]

I was concerned about her being vindictive. 

[Greg2406]

@Shelly335 

We changed our House Rules to include a statement that 'only the number of guests included in the original reservation may stay overnight on the property' and that 'all unapproved guests will be charged a $100 fee per night, payable by the Guest responsible for the booking reservation'.   This may solve future issues.