Booked an Air bnb the night after houston power outages

Jacquelyn91
Level 1
Houston, TX

Booked an Air bnb the night after houston power outages

The host never told us their power was out. We gave them all our info and showed up to air bnb an hour after booking it. And there was no power in the whole community: they never told us. And won’t refund us. 

2 Replies 2
Helen3
Level 10
Bristol, United Kingdom

Contact Airbnb if the host is refusing to refund @Jacquelyn91 

Paula
Community Manager
Community Manager
Port Moody, Canada

Hello @Jacquelyn91,  I hope you're doing well.

 

Were you able to follow Helen's suggestions? What did the support team say?

 

Please keep us posted.

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad