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Booked an Air bnb the night after houston power outages

‎20-05-2024 04:15 AM
Jacquelyn91
Level 1
Houston, TX
‎20-05-2024 04:15 AM

Booked an Air bnb the night after houston power outages

The host never told us their power was out. We gave them all our info and showed up to air bnb an hour after booking it. And there was no power in the whole community: they never told us. And won’t refund us. 

‎20-05-2024 04:15 AM
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2 Replies 2
‎20-05-2024 11:42 AM
Helen3
Top Contributor
Bristol, United Kingdom
‎20-05-2024 11:42 AM

Contact Airbnb if the host is refusing to refund @Jacquelyn91 

‎20-05-2024 11:42 AM
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‎28-05-2024 08:03 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎28-05-2024 08:03 PM

Hello @Jacquelyn91,  I hope you're doing well.

 

Were you able to follow Helen's suggestions? What did the support team say?

 

Please keep us posted.

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

‎28-05-2024 08:03 PM
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