Booking cancel Last minute

[Niang0]

Hello,hope you doing well!

 We have booking cancel on the l'as t day.

The money is on old by Rbnd , what are the possibility the guest get the money back.

Noted the arrived day is today but the guest inform already few day just forget to cancel the booking.

[Joelle43]

Hello @Niang0 

So the guest forgot to cancel his reservation and is now asking for a full refund but am I right in thinking that they did inform you of their intention of cancelling a few days before the arrival date?

Because they didn't cancel, your calendar remained blocked giving you no chance of getting another booking.  But, when the guest told you that they wanted to cancel, were they still inside your cancellation window to receive a full refund?

If so, I would have messaged the guest to tell them to cancel their end so that they could get a full or even partial refund.  They may have mistakenly thought that by informing the host, that this was the  normal procedure??

Airbnb will ask you if you want to refund the guest or uphold your cancellation policy.  It will be your choice.  

[Elisa]

Hi @Niang0 😊, 

Thank you for asking this question here!

How is the situation now?
Have you been able to speak with the guest, as suggested by our host?

Warm regards 🌻,