Trinny1 Level 1 Jacksonville, FL Airbnb is refusing to remove a retaliatory review I recently had a guest book same day for a four night stay. ... I recently had a guest book same day for a four night stay. We had two other rooms booked during this time in our split stand...
Mafus0 Level 3 One small change that improved my bookings (and reduced gues... After hosting for years, I’ve learned that small adjustments... Latest reply After hosting for years, I’ve learned that small adjustments often make the biggest difference.One thing that helped me a lot... Latest reply
Elisa Community Manager How do you effectively communicate with guests during their ... Hello everyone ,I hope you’re having a great week! Effe... Latest reply Hello everyone ,I hope you’re having a great week! Effective communication with guests starts with clarity and warmth. S... Latest reply
Rita3473 Level 2 Serious Incident: Guest Misconduct, Extortion, and Unjust Re... Summary: Guest Misconduct:The guest smoked inside the room, ... Latest reply Summary: Guest Misconduct:The guest smoked inside the room, brought unauthorized visitors, and entered private areas without ... Latest reply
Tammy162 Level 2 Cape Town, South Africa Superhosts - need escalation help for retaliatory review Guest Christian booked for 2 people, tried cancelling just o... Latest reply Guest Christian booked for 2 people, tried cancelling just over a week before arrival. I explained strict cancellation policy... Latest reply
Sharon-Lou0 Level 3 Long Beach, CA Guestd put food items down the kitchen drain? We can't ge... Guests poured food items in the kitchen drain. No garbage... Latest reply Guests poured food items in the kitchen drain. No garbage disposal... what to do? Charge guests? Latest reply