COVID 19 Compensation

[Kim1097]

Hi Everyone,

Does anyone else have the issue that Airbnb have sent them the compensation in US dollars rather than in their local currency ((Great British Pounds) which the bookings were in) - with no visible exchange rate?  So I'm losing quite a lot of the 25% (which I'm not entirely sure they're giving me all of anyway).

Many thanks,
Kim

[Yadira22]

Hi @Kim1097 

Agreed, it’s very frustrating and they should have been ore transparent on this front. 
also do note that’s 25% of the cancellation fee which you would have normally collected at time of cancellation, at most ~12.5%. 
Personally, was surprised to even receive a payout! 
‘Good luck to you and stay safe! 
Yadira 🙂

[Mike-And-Jane0]

@Kim1097 Lets just hope they convert it back into £ before they send it or my bank will get very confused.  If they use the same exchange rate to convert to and from $ we should get the right amount.

@Yadira22 one of my cancellations actually paid out at 25% as it was a mid-March booking

[Stephanie]

Hiya @Kim1097 @Mike-And-Jane0 @Yadira22 ,

Regarding the dollar payment, I've just checked in with the team with your questions and hope to get you some information on it asap.

Thanks

[Stephanie]

Me again @Kim1097 @Mike-And-Jane0 @Yadira22 

I have the following formation for you on that:

Why did my eligibility email and hosting dashboard show my payout in USD versus my local currency?

Our emails have been updated with the local currency going forward. An update has been made to your host dashboard, making it easier to understand your cancellations better. To view, visit your Reservations page.

Let me know if you are getting anything different 🙂

Thanks,

Stephanie

[Helen3]

I got two payments this week both for the same amount of days, but one quite a bit lower than the other, both in USD. @Stephanie 

[Stephanie]

Hiya @Helen3 ,

Are the amounts different to what you were shown in your dashboard and the accompanying email? Or were these normal payouts rather than the refund payouts?

Thanks,

Stephanie

[Helen3]

It was a refunded payment under the 25% scheme. I didn't get any prior notifications about the amounts. @Stephanie 

[Stephanie]

OK,  thank you @Helen3 , I've shared this with the team and hope to get back to you when I get more information. Additionally, do the amounts match your dashboard at all?

Thanks