Hello @Lara1513 , welcome to the 4.95 club!
You can reach out to the guest if you want, but honestly, I think it might be a waste of time. Some guests just don’t give more than 4 stars no matter what, and it’s unlikely you’ll change their mind.
Still, there are a few things worth thinking about, since even guests like this can offer a chance to learn:
1. Consider adding more detail to your description about your location, especially for people who’ve never been to the area. Include how to get to the main attractions and how far away they are.
2. Consider adding a short section on how the rating system works, explaining why 5 stars should be the default unless something is seriously wrong. You could send this in a scheduled message before checkout. If you still get a 4-star review after explaining things, then you know it’s not you, it’s them.
3. If Instant Booking is turned off in your settings, take some time to read the reviews written about the guest by other hosts. Then click on the host’s name and work backward to see what the guest wrote about that same host. One review is usually enough to get a sense of the guest. For example, if you see something like “That was the best place I ever stayed” paired with a 4-star rating, you’ll know what to expect if you accept this guest.
All the best,