Can a guest leave a review again, after his initial retaliatory review has been taken down?

Iñigo36
Level 2
Donostia-San Sebastian, Spain

Can a guest leave a review again, after his initial retaliatory review has been taken down?

Hi,

 

I had a guest who demanded a refund with no grounds to do so, both ourselves and Airbnb rejected the refund request. He then left us a retaliatory review, which Airbnb immediately has taken down. I wonder, can the guest leave a new different review again (within the 14 days after checkout) now that his initial review has been removed? Thank you!

6 Replies 6
Helen3
Top Contributor
Bristol, United Kingdom

Not as far as I am aware @Iñigo36 

Iñigo36
Level 2
Donostia-San Sebastian, Spain

Thank you so much @Helen3. Anybody able to confirm with with certainty? Thank you

Fred13
Level 10
Placencia, Belize

It stand to reason they should not, so my bet (but not first-hand knowledge) is that they can't.

Iñigo36
Level 2
Donostia-San Sebastian, Spain

Thank you @Fred13 - I agree and hope that's the way it is

Helen744
Level 10
Victoria, Australia

@Iñigo36 the whole review is removed including any right to reply and stars sent to the host. They can probably still send you a message so block them .. H

Iñigo36
Level 2
Donostia-San Sebastian, Spain

Thank you @Helen744, will do