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Can't book a trip "Something went wrong! Please contact customer support for assistance"

‎29-01-2024 03:00 AM
Rob11652
Level 1
Indian Land, SC
‎29-01-2024 03:00 AM

Can't book a trip "Something went wrong! Please contact customer support for assistance"

I am trying to book a trip near Charlotte, NC but when I book to checkout/book it pops up with an error 

 

"Something went wrong! Please contact customer support for assistance"

 

I've reverified my account recently, I am wondering if that is the issue.

‎29-01-2024 03:00 AM
2 Replies 2
‎29-01-2024 11:16 AM
Helen3
Top Contributor
Bristol, United Kingdom
‎29-01-2024 11:16 AM

What did customer support say when you contacted them @Rob11652 

‎29-01-2024 11:16 AM
0 Likes
‎29-01-2024 06:29 PM
Paula
Community Manager
Community Manager
Port Moody, Canada
‎29-01-2024 06:29 PM

Hello @Rob11652, welcome to the Airbnb Community Center.

 

In such cases, the best thing to do is to directly reach out to the support team for their advice. Here is the link where you can contact them: https://www.airbnb.co.za/help/contact-us/logged-out

 

I hope this gets resolved soon.

-----

 

Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

‎29-01-2024 06:29 PM
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