Cancel

[Karla381]

I don't have a refund policy in my Airbnb listing, but a guest is asking for a 50% refund after staying for one night. The reason they want to cancel is that they are unhappy with the suburb and the busyness bus in the the area. I offered to refund 25% as a goodwill gesture, even though I'm not required to, but the guest is still unhappy. I currently have a 4.9-star rating, and I'm concerned about receiving a bad review. Should I give them the 50% refund to avoid the negative review?