Cancellation

[Anterio-and-Debbie0]

Hi all we will be moving house and de-listing our suite. We have notified the customer who has booked for August in 5 months. What is the best way to cancel? do we do it or does the client cancel and is there a cost involved?

Thanks in advance 

Anterio and Debbie 

[Joan2709 · Accepted solution]

@Anterio-and-Debbie0 

The best way to handle this is cancel as the Host as soon as possible. This allows them to re-book those dates with another Host.

Airbnb will add a fine to you for the cancellation according to the policy below. Be sure your calendar is blocked moving forward and/or delist the property to prevent further guests from booking. I don't recommend permanently deleting until your taxes are done for next year. You'll need access to the listing to get the earnings information.

Host Cancellation Policies

https://www.airbnb.com/help/article/990

Unlist or Remove a Listing

https://www.airbnb.com/help/article/476

[Emilie]

Hi @Anterio-and-Debbie0, 

Have you managed to cancel this booking, following Joan's advice?

If you need any more help, please let us know, and I hope your house move goes smoothly!

Thanks 🙂 

Emilie