Cancellation

[Margit74]

Gæsten har anulleret, men kallender er stadig blokeret. Jeg kan ikke åbne for blokering, hvad gør jeg?

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Google Translation added by Community Manager:  

Guest has cancelled but callers are still blocked. I can't unblock, what do I do?

[Emilie]

Hi @Margit74, 

Am I correct in understanding your calendar has some dates blocked following a guest cancellation?

Please let us know if the issue persists and when that cancellation occurred -as explained here, in that situation, your dates should become available again right away. Perhaps it was a slight delay only! 🙂

Looking forward to hearing from you,

Emilie

[Margit74]

Jeg har selv løst problemet.

Jeg vil ikke modtage gæster om onsdagen. Når jeg fjernede det kunne jeg frigøre dagene.

Hvorfor sker det?

Gæster er jo velkomne alle dage, men kan bare ikke tjekke ind om onsdagen.

De kan jo godt tjekke ud om onsdagen.

[ Google Translation added by Community Manager]

@Emilie I solved the problem myself.

I don't want to receive guests on Wednesdays. When I removed it, I could free up the days.

Why does this happen?

Guests are welcome every day, but they just can't check in on Wednesdays.

They can check out on Wednesdays.

[Trude0]

@Margit74 Har du ställt in korrekt att man inte kan checka in onsdagar, så skall gäster inte kunna boka/skicka bokningsförfrågningar med incheck onsdag.

Om du ändå har fått en bokning/förfrågan för en onsdag, ser det ut som du inte har rätt inställningar. Vad menar du med ”når jeg fjernede det” - har du kancellerat en bokning/tackat nej till en bokningsflrfrågan? 

[ Google Translation added by Community Manager]

@Margit74 If you have correctly set up that you cannot check in on Wednesdays, then guests should not be able to book/send booking requests with a check-in date of Wednesday.

If you have still received a booking/request for a Wednesday, it looks like you do not have the correct settings. What do you mean by "when I removed it" - have you cancelled a booking/refused a booking request?

[Trude0]

Hei Margit, 

det høres merkelig ut. Kan du gi oss litt mer bakgrunnsinformasjon?

- Var det gjesten selv som kansellerte, eller har gjesten informert deg via chat, og bedt deg kansellere? 

- Om gjesten selv kansellerte, gjorde hun/han det etter tidspunktet for innsjekking? 

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Google Translation added by Community Manager:  

Hi Margit,

That sounds strange. Can you give us a little more background information?

- Was it the guest who cancelled, or did the guest inform you via chat and ask you to cancel?

- If the guest cancelled, did she/he do so after the check-in time?

[Margit74]

Nej det har jeg ikke.