Cancellation

[Margit74]

Gæsten har anulleret, men kallender er stadig blokeret. Jeg kan ikke åbne for blokering, hvad gør jeg?

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Google Translation added by Community Manager:  

Guest has cancelled but callers are still blocked. I can't unblock, what do I do?

[Emilie]

Hi @Margit74, 

Am I correct in understanding your calendar has some dates blocked following a guest cancellation?

Please let us know if the issue persists and when that cancellation occurred -as explained here, in that situation, your dates should become available again right away. Perhaps it was a slight delay only! 🙂

Looking forward to hearing from you,

Emilie

[Trude0]

Hei Margit, 

det høres merkelig ut. Kan du gi oss litt mer bakgrunnsinformasjon?

- Var det gjesten selv som kansellerte, eller har gjesten informert deg via chat, og bedt deg kansellere? 

- Om gjesten selv kansellerte, gjorde hun/han det etter tidspunktet for innsjekking? 

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Google Translation added by Community Manager:  

Hi Margit,

That sounds strange. Can you give us a little more background information?

- Was it the guest who cancelled, or did the guest inform you via chat and ask you to cancel?

- If the guest cancelled, did she/he do so after the check-in time?