I’m a host for two properties on AirBnB. I’m surprised to hear that because there should be a 24 hr cancellation window from time of booking (like airlines) where no fees or penalties apply. I thought that was a newer policy but I didn’t see when you posted this.
as a host with the strictest cancellation policy they allow, I have authorized full refunds for all cancellations made within 24-48 hours like you guys have explained., and even last minute cancellation requests I’ve been able to give them back the majority. I just tell them I’ll open up their dates on the other sites and whatever days book I’ll refund 100%. I can’t think of a time they haven’t gotten almost all of their money back (minus AirBnB’s) fee.
Ii will tell you, I’ve gotten reprimanded by AirBnB for offering this solution. I can’t imagine why because it takes hours on my part to work it out and they still get their fee and have happy guests but they tend to penalize hosts quite a bit in my experience. And sounds like hosts have been jerks with guests in these type situations. I’m sorry for that
I have very high-season months and guests book a year in advance at all rentals so a later cancelation just punishes me. But I’ve worked out a way that at least allows for guests to recoup most or all of their money with me. I know there are a lot of hosts very willing to help.
oh also, some listings are with property management companies who buy up a whole building or block. They are harder to work with than a host who owns their own. Btw, as a guest I’ve had no refund given within hours of the cutoff date while I’ve been ignored by the host. Happens unfortunately.
good luck in the future. And try to work directly with hosts if you can. Easier