Card being charged for a reservation I didn't book.

Answered!
Carlos5460
Level 2
Riverview, FL

Card being charged for a reservation I didn't book.

my card was used by another person we don’t know. They booked a reservation in Albany NY under the name ** as we can see from the credit card receipt. This is an unauthorized use and charge and Airbnb claims it was a family member or friend that used the card . We don’t know this person . How do we cancel and get a refund for the booking we didn’t make?

 

**[Sensitive information removed in line with the Community Center Guidelines]

Top Answer
Carlos5460
Level 2
Riverview, FL

The best answer is: file a police report in your local  law enforcement regarding the fraud. File an FTC complaint against AirBNB. File an FBI report for fraud if this fraud happened across state lines in the US. File a fraud report with the credit card. Don't let the bank agent tell you it's a disputed charge. It's fraud! Open a  case with Airbnb, you may have to chat on line, email or talk on the phone with 10 support agents. They are stubborn, they send you a scripted response that a family member or friend used your card. They won't share any information regarding the booking. I managed to find those details on the Credit card charge receipt from the bank. I saw the booking code, the name of the person who made the charge and the AIRbnb property posting. You can reach the host of the property from there. I did contact law enforcement from the town the property was located and filed a police report there too. The local Law enforcement will ask for evident which  you should be able to provide using the complaints filed. Since this case is still open, the officers plan to visit the fraudster at the airbnb property. I hope that person gets arrested. I will press charges. As for Airbnb, after 15 contact points and providing evident. I found Airbnbs response to the matter very very disappointing. Make's me want to consider using VRBO in the future. Have it not being for me having 5 open reservations right now, I would have canceled my account and never look at Airbnb again.

 

https://reportfraud.ftc.gov

https://complaint.ic3.gov/#

 

 

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45 Replies 45
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Thanks for tagging me here @Lorina14 - I'm so sorry that you're experiencing this issue @Arthur727. Did you order the gift card from somewhere online or through Airbnb?

 

I've popped you a direct message with some further information. If you press the 3 lines in the top right, then head to messages, you'll find it in your inbox there. 😊 

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