Changing a guests resrevation

[Laura-And-Pete0]

Hello, one of my guests asked to extend their stay by one night after they booked. I tried to change their reservation, but the system will not allow me to change the check-out date. I went to the reservation, went to change reservation and clicked on the check-out date, but when I did that the rest of the dates are locked and won't allow me to click on anything. I tried contacting support, but they never got back to me. Does anyone have any suggestions?

[Andrea6232]

Buongiorno @Laura-And-Pete0 ,

I think it's better if your guest requests the change to the reservation, then you will approve it.

More info here: https://www.airbnb.com/help/article/913

Andrea

[Joan2709]

@Laura-And-Pete0 

It's possible you have some availability settings on your calendar preventing you from extending the stay like Advanced Notice or Preparation Time. I would check those.