Hi fellow hosts, I’m turning to this community for advice or...
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Hi fellow hosts, I’m turning to this community for advice or support after exhausting all internal Airbnb processes — includi...
Latest reply
Not sure if this is already a discussion out there but I noticed our public facing listing is informing future potential guests that they can help themselves to a 24 hour check.in window (see photo).
However, we have the check-in time as 3:00 p.m. in our listing details.
Anyone know what's going on here?
Thanks,
Rob
I don't recall opting in to this release early, usually we do but this one was a little different.
It seems that some of the features are new in our dashboard though, so it could be engaged.
Just found another odd thing, we no longer have control to see our photos or organize them as we wish, there is only the photo tour option to click on, have you heard of this one Joan?
Rob
Yes...some of the new calendar functionality has been released to the entire platform with bugs and all. Other features like the new Today landing page not available unless you opt-in early or are a New Host.
Check-In Times
I would check your Arrival Guide and see what the check-in/out times say? If it looks ok, I would still change it to a later time and save, then change it back and see if it makes a difference? Try it on both a desktop and the App. Seems like some things are working better on the App and some better on a desktop after this release. Try changing it in both House Rules and the Arrival Guide. If you are using Instant Book, I would turn that off while you try these different things.
Photo Tour 😡
Yes, Airbnb must have a bot that periodically tries to get you to use the photo tour. Airbnb knows that guests do make booking decisions based on the quality of photos. Some Hosts do a poor job arranging photos, or using poor quality photos as their first 5 photos. This causes guests to click away from the listing and a possible booking. I'm fine with the Photo Tour, but please make it OPTIONAL and don't force Hosts to use it if it doesn't work for them. You can't add or access your photos without clicking to create it, so go ahead and do that. Sometimes it says it rearranged photos and it does and sometimes it doesn't. You'll have to click it and find out if you want to access your photos.
If it keeps the grid the way you wanted, Airbnb doesn't like that and you will see "Tasks" appear that keep trying to get you to add photos to a room that you may not have them in. Right now we ignore that and keep our grid and the task message just stays there. At some point, this may become an issue, right now it doesn't appear to be.
I think Airbnb is going to continue to push functionality off the "cards" the squares on the left of the Listing Editor in favor of adding them to the photo tour. Some things already seeing appearing on the photo tour:
- Bed number/size (sleeping arrangements)
- Number of bathrooms
- Amenities
- Accessibility features
Right now the only way to add/edit beds and bathrooms that appear on the subtitle and in the Where You'll Sleep section is to add them under sleeping arrangements in Bedrooms and also have Bathroom Rooms. I discovered by accident that if you remove amentities from a photo, they get deleted from your Master amenities list! Yikes! 😱 Spent a long time fixing that! We shall see where it goes. You'll see various callouts that appear on your listing if not using the photo tour:
