Hello everybody,
I rented a house on an island through Airbnb for a long term, 2 months, after first day, we found ants, like a lot of ants, I've sent the video to the host and told me to spray the house.
Ants are gone but found 2 huge cockroaches, same size as my thump, I told the host about them, he offered to use some syringe substance as this is a normal issue on the island. My wife is really horified by cockroaches, good that she did not see them, we are not used to have them, I normally don't have an issue with them, but those that I killed were huge. I don't want to move somewhere else now as it is really complicated to find something else now, especialy until mid January.
The house looks clean, still I don't want to stay here for 2 months were cockroaches are normal, maybe people which leave on an island are used to them, but we don't.
I already stayed for 2 weeks in two different hotels and haven't seen any cockroaches or ants.
My question is, will I be entitled to get at least some discount and a change of the reservation to end it in mid January, without paying for changes ?
Can somebody which had simiar complains tell how they were resolved by AirBnb ?