Compensation for lack of hot water

[Carmen802]

My hot water system broke down so we had no hot water for 3 days.

I offered to pay for my guests to shower at the local sports center, gave them loads of body/hygiene wipes and of course there was the option to go old style & have a sink wash.

I really want to compensate them in some way, your suggestions please. 

[Sybe]

Hi @Carmen802 ! That's so kind of you, it can be quite an inconvenience to the guest if an essential amenity like hot water suddenly isn't available. You're offering other solutions and wanting to compensate them even more, it's clear your Superhost badge is more than deserved! 😉

[Carmen802]

Thank you for your kind words.

[Pat271 · Accepted solution]

@Carmen802 The only time I give a partial refund to my guests is when there is a fundamental, promised amenity missing or non-functioning that materially affects the guest’s enjoyment of their stay. A broken water heater definitely falls under this category. It also helps (but is not necessarily required) if the guest is gracious and accepting of my profuse apologies. 

For no hot water for 3 days, I’d give them a 50% refund of the days they were affected. This is just me - refund whatever feels reasonable.

Another option is to provide some sort of non-monetary gift, such as a gift card to a restaurant of the guest’s choice, or tickets to a show, either at your location or for when the guest returns home. That lends more of a personal touch, IMO.

Thanks for being such a compassionate host!

[Carmen802]

Thank you.

[Christine615]

That sounds reasonable. The best Airbnb guests have been the ones that can roll with the flow. I'm sure they'll be happy that you're are offering something to compensate them rather than them having to ask! ♥️

[Carmen802]

Thank you