Hi, I would like to complain about the guest, who left from my apartment 3 January 2021. I have been working with air bnb 2 years ago and thank God, 95% of my guest is polite and nice people. However, the woman, who stayed in out apartment from 26 December 2020 to 3 January 2021. First, 4 pm 26 December 2020 she arrived to my apartment. After that she called to my phone and my husband went down to open the garage door. I explained that can she wait a minute then my husband will open the door for her. However, after 2 minutes she shouted that I
must went down then carry her
luggage. Sorry ! I really, really shocked
that time . Because that carry luggage and parking the car is not in our list of policy. We just provide the thing we listed. I really, really shocked at the time because i have never ever host any customer impolite like that. However, because she is Vietnamese means that we are the same country, thus, i and my son went down and saw my husband already outside to help her carry luggage. During 8 nights at my house, she bored us many time with many demands such as her car parking.. just 8 nights so she took 3 towels to use together with one she left on the floor to dry her feet. I were shocked again that time. I could not amazing that why she could do like that. When i ask her, she said no problem i can wash then give for new customer. She bored us by phone even is small as toilet paper. She shouted with my son when he tried to come to the room. To be honest, he is 4 years old only and we didn’t let he inside. We help her to get COVID information. We tried all the best to help her because she told me that her daughter is cancer. That’s why I didn’t want to left bad review. However, we really surprised that she left the review, which one is wrong about our apartment. First, our building is clean everywhere. Of course, sometimes, a bit paper or yellow leaves only. The second, my son hasn’t never bang her door’s room. The third, our apartment just 4 years old. It means that all of our amenities are still new including: carpet and bathroom. The four, she reviewed that our window is just 15 cm open. Yes, she should understand that it is Government laws, which one protect children from high level of the building. However, main door outside always open and it enough for the people who leave in the apartment. I can provide the evidence all of the things she reviewed. I also think that i can bring she to the court because she used slander thing to make our repute lower.
I can prove all of her information are wrong with the evidence. We need the guest to host, however, they should be respect the host. From this community, I hope we can get spotless back.
Thank you!
