Construction noise

[Francisco-Javier158]

I am asking here because the agents that are treating my case seems to have a very particular way to analyze things. I have booked an AirBnB site, that is currently an hotel, not a particular person. No issues with that. The problem is that the place have 2 constructions sites closer than 50 meters. 

The noise is present 24 hours, being more intense from 7 am onwards (you could see evidence here (https://drive.google.com/file/d/18ackEXfpe6hwvIOg4Sr0L6BfniT1URXE/view?usp=drivesdk). They didnt include even a vague warning in the publication about the noise. In most of the pictures in the publication they have choosen angles to not show the construction, but there are 2 pictures where it can be seen.

I am wrong to believe that sleeping its a basic feature that a host should provide, and with that in consideration, he should inform about the noise? They also advertised a jacuzzy on the balcony, but they didnt mentioned the 50 workers at the balcony level in the construction. 

I have raised the case 3 days ago, less than 12 hours since I arrived, and not only I dont have a solution, I had started wasting money for the international calls because of AirBNB's delays of more than 12 hours replying.

At this point I am asking for a full refund. What do you think about this?

[Rebecca]

Hello @Francisco-Javier158 👋

Sorry to hear that you had some construction noise during your stay. I wondered if you had reached out to the host/customer support about this and what was the resolution if so? 

[Alexsis2]

That’s really frustrating to experience. Construction noise can be overwhelming, especially when it’s not disclosed upfront. In building takeoff projects, we often assess nearby site activities and scheduling to avoid such disruptions proper planning really makes a difference.

[Joan2709]

@Francisco-Javier158 

Did you stay at the location for the entire reservation despite the noise? 

If you felt you couldn't stay due the noise, did you contact Airbnb and ask them to move you to another property?

Doubtful construction continues 24hrs a day - most operate between 8am-5pm.

Did you message the Host about the noise? 

I would think a partial refund would be fair if you completed your stay and didn't cut your reservation short and ask Airbnb to move you to another location.