Contacting guests after they have left

[John6271]

I need to contact my guests after they have departed but am unsure whether the messaging through AirBnb continues. Am I able to obtain from AirBnb the guests e-mail so that I can be sure he receives my message. The reason to reach out to him is to obatin his Bank details so that I can process a refund to him of money paid to me for items during his stay.

Thank you 

[Debra300]

@John6271,

Yes, guests will still receive messages via the Airbnb system.  Also, never send the guest money outside of Airbnb.  The proper way to issue a refund is through the Resolution Center: airbnb.fr/resolutions.