Correspondence not acknowledged by Airbnb

[Jim-Haswell0]

Hello out there, 

We have messages coming from Airbnb that I have not corresponded with potential renters, though I have.  Of course this leads to bad reviews of me, though I have always responded asap.  

Any thoughts?

Thank you, 

Jim

[Lorna170 · Accepted solution]

@Jim-Haswell0  You should use the message portion of AirBnB's platform to correspond with your guests.  Then your communication will be noted and you will not get messages from AirBnB about a lack of communication.  I correspond only from the website -- not WhatsApp or phone texts.