Covid came Airbnb canceled all our reservations regardless strict policy then disappreared.

Jacob41
Level 2
Washington, DC

Covid came Airbnb canceled all our reservations regardless strict policy then disappreared.

Dear Hosts and Airbnb 

 

I can not stay silent anymore. I have 8 houses 3 of them are co-hosting and now we shut down 5 of them due to no business. but I have still 3 houses pay mortgage and rent. I waited so long if they Airbnb help. I did not receive anything from them since March. not the 25% reimbursement nor Super Host help program money. they said if I am not super-host then I can not receive the program money. 

 

BUT, I realized early last month that they secretly removed my Super-Host status. I don't know why???   I had been Super-Host last 2 years and meeting all the requirements, the overall rate is always above 4.8 or some times 5.  and still now I am at 4.9 but I am not super host. last time they said it might be an Airbnb issue or some system glitch and told me to wait till next month/April 1st Super-Host assessment time. I was all above the requirement but now the assessment already past, however, I am not a super host.  

what is really going on?

what kind of partnership it is. ?

they are tons of Airbnb hosts that faced the same issue. 

where is the help?

 

 

2 Replies 2
Reynaldo8
Level 1
Stockholm, Sweden

Covit help

Reynaldo8
Level 1
Stockholm, Sweden

I have the same problem Can you help me?