There are no strict rules when it comes to providing great service — but there is one golden standard:
Treat your guests the way you would want to be treated if you were traveling in a foreign country, perhaps tired from the journey, and looking for a bit of comfort and kindness.
Or think of it this way: imagine your good friends are coming to stay. You’d want everything to be clean, clear, welcoming, and for them to feel supported — even if you can’t be there in person.
Since we can’t be physically present all the time, the best service comes from being consistently available, responsive, and thoughtful. A warm welcome message, clear instructions, a helpful local tip — all of these little things go a long way.
Ultimately, it’s about creating an experience that feels personal, respectful, and relaxed. That’s what guests remember — and that’s what keeps them coming back.
