Hi everyone. I have a property in Greece and currently have a couple staying. They arrived last Friday for 2 weeks and so far so good.
As I’m in the UK, I’ve received a message this morning from our property manager. The cleaner has gone in to change towels etc. and said the couple are extremely dirty, have left a mess everywhere and there is even :pile_of_poo: on the bathroom towels!
I’m waiting for her to send me pictures, but I’ve no idea what to do. I’ve never had this situation happen before and especially with guests that are still in the house.
I get that some people are messy, but the towels? I’m really shocked.
Do I challenge them directly or contact Airbnb? Any advice would be greatly appreciated.
Thanks