Damage

[Brent298]

We had a family with 2 young boys stay. They cracked the front door large ornamental stained glass window the cost to repair and effort is a lot. We know this family socially and are in same groups (kids in same music lessons etc…). We shared with them that they broke the window but don’t feel right charging them several hundred dollars to repair it. 
what’s the best win/win solution??

[Helen3]

Why wouldn't you feel right in charging them for the damage caused? @Brent298 

Damaging a stained glass window in a door is not something that's normal wear and tear.

did the family let you know or just leave you to find it? 

[Lorna170]

@Brent298  It may not feel right as these are friends/acquaintances, but if the boys/family had been invited to your home (where you physically live) and had broken something of value like a TV or a crystal vase while there, wouldn't you expect the parents to compensate or repair the broken item?  Would you expect to pay for/replace an item that your family broke while at their house?

I would confer with the family and show them the estimates for repair costs and come to some sort of agreement as to what they will pay towards the repair.  After all, the damage is hazardous to future guests, impacting your ability to rent and have income.

[Quincy]

Hi there @Brent298, I'm so sorry to hear about stained glass window having been damaged. I was just wondering whether you had seen the replies below? It'd be great if you could share how everything went in the end. 

[Brent298]

@Quincy Hi everyone, and thank you for your replies. These guests were returnee's and had previously stayed here a bit over a year ago when their young boys were less rambunctious. We live in a small community where we all know each other and when locals stay at our guest airbnb cabin, there's an added degree of weight in some ways as we always want it to go well because essentially we'll be "bumping into" each other for years to come. Our kids connect weekly with this family in violin lessons. 
I feel awkward for that plus the cost of fixing or replacing the window could be several hundred dollars which seems like a real unfortunate ask and we'd perhaps never see these guests again (maybe a good thing if their kids are going to run rampant?). 
I reached out to the person who made the window and she replied saying the effort and cost would be substantial to repair. I could see the cost to replace I suppose. I'm tempted to live with the crack too...argh...not sure though as it'll always stare me in the face and other guests will notice it too. The artist who made it said it's not unsafe as it is (I sent her a picture of it). 
How can this be a win/win situation in the end? We have also discovered they broke a hinge on the loft floor latch door and pulled a chair seat off it's frame on one side. All this we discovered after they checked out (but sadly too, we had already submitted a good review fo them 😞 ) 

[Helen3]

To be honest I'm pretty appalled these people who are part of your extended community didn't even bother to let you know about the damage ... it's super disrespectful. @Brent298 

You can remove your review (I would) 

what did these guests say when you showed them photos etc?  Were they remorseful and offer to pay?