Damages by Guests

[Karishma14]

Hi,

in the last 2 bookings, I’ve had guests who have broken coffee mugs, coffee jars. Misused my water purifier. Etc. 

none of these are big costs that cannot be managed but at the same time, it’s an expense to me. What’s the ideal way to deal with this? Should I just account of small damages in my nightly rate or should I get this reimbursed by the guest? Can someone pls help me. 

[Shelley159]

Hi @Karishma14 

I would definitely just see it as part of the cost of doing business. For me the bigger challenge is to keep finding matching glasses, so good luck with that! 

[Karishma14]

Hey @Shelley2 ,

I’ve also had a guest who has left the air conditioner on for hours, after leaving the apartment. How do I deal with that? Is it rude to call it out to them? 

[Zheng49]

yes i think it is rude, and i don't think it is a big issue to leave the air conditioner on after leaving the apartment. 

[Karishma14]

Thank you for sharing your thoughts. I get it. I just don’t want a guest to take advantage of me overlooking  such things, as the AC part is alright. But in the future; if someone leaves the heater or any other appliance that causes irreparable damage  to my apartment (fire)  it would be a very big issue. So I want to know as to where should one start drawing a boundary. 

[Bhumika]

Hi @Karishma14 , thanks for sharing your concerns with other Hosts. How are you thinking to deal with similar instances in future? Are you thinking to add any house rules for guests related to the usage of electric appliances such as AC or using water purifier? 

I'm really curious to know how the water purifier was misused? 

Do you use expensive coffee mugs or kitchenware in your listing?

[Karishma14]

Hey @Bhumika 

I inform the guests in advance (at the time of check in) on the dos & donts.

1 guest left my pressure pump on all night & it burnt the machine. I had to replace it & it’s expensive! Same for my water purifier.. one guest left it on all night. So at one point the water ran out & if the machine was filled with air since there was no water. 

I’ve had multiple problems like this! 

[Bhumika]

Oh no @Karishma14 ! It definitely sounds like you've been dealing with some frustrating and costly situations.

I had earlier noticed few Hosts suggested that labelling on how to use certain appliances with reminder notes might help in such situations. I cannot recall the thread though. Will surely share in case I find it!