Damages to the property

[Kaylee74]

I have had 3 bookings so far and two of them have left damages to the property. 
I have contacted the last one without a response so far. What do I need to do in this case?

[Helen3]

If you find guests have damages your property you take time stamped photos/videos of the damage and you should raise a claim through the Airbnb host guarantee in line with their process for doing so.

https://www.airbnb.co.uk/help/article/279

If you haven't found it already the Airbnb Help website has FAQs on most aspects of managing your STR business on Airbnb including how to make a claim under the guarantee. @Kaylee74 

If they are small amounts such as broken glass or stained pillow you don't tend to claim - it's mainly for larger amounts.

Don't forget the guarantee is limited so you need your own home insurance for short term lets.