Declining requests

Phuc0
Level 2
Montreal, Canada

Declining requests

Hello

I have had a few parties request to book, but they inform me that they are more then my maximum allowed guests of 2 people. I therefore decline them. Does this hurt my standings when peoples search for listing and go Against my “basic requirement” statistics? 
What do you do when you get inappropriate requests? 

1 Reply 1
Sarah977
Level 10
Sayulita, Mexico

@Phuc0  "What do you do when you get inappropriate requests? "

 

" I'm sorry, but you must have missed seeing that the maximum guest count for my listing is 2 guests. I cannot accommodate more than 2, my insurance does not allow that. You should withdraw this request ASAP so you will be free to look for a listing that meets your needs."

 

If you can get them to withdraw the request before the 24 hour window runs out, you won't have to decline.

 

 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.