Did Airbnb disable the e-mail communication option?

[James165]

I just went to send a new guest my standard information guide about my house and discovered the e-mail guest option has disappeared. I always behave and not communicate outside of Airbnb, but I like to send this detailed house inventory as well as more details about the area and guidelines for enjoying their stay.  E-mailing through Airbnb is the only way I know to do this without direct communication, which is forbidden. People often refer to it when coming, where they get lost in the website. Anyone else know about this? I didn't see any announcements.

[Lisa723 · Accepted solution]

Yes, this was announced some time ago:

https://www.airbnb.com/resources/hosting-homes/a/an-update-for-hosts-who-use-the-guest-email-feature...

You can opt in to still send email if you promise not to misbehave.

[James165]

Thanks. Somehow I missed that announcement. If they can get attachments to messages, then I'm covered. I'd actually prefer that. Or if they don't censor a link once the booking is confirmed, that would work as well. I understand they want to discourage direct communication, but the lengths they go to hampers legitimate interaction.