Difficult guest

[Anna10110]

Just needed to vent… my current guests have been running the aircon 24/7 and it’s suddenly developed an electrical fault and won’t work anymore…

I’ve organised a service call for a few days, busy time as it’s summer in Aus 🇦🇺
today I bought them a $350 free standby aircon, they hardly even thanked me!!!

now I’m worried they’re going to give me a poor review 🙁

what more could I do!?

[Anonymous]

@Anna10110  The guests are contractually entitled to all of the home amenities fully functioning as advertised. If something goes wrong, they should have the option of a date change to advance their checkout date and refund the remaining nights. It sounds like you've made every reasonable effort to fix the A/C problem, but if the guests still seem disappointed with their stay, the best you can do is encourage them to move on.

A bad review may  or may not happen; nothing you can really do about that. But if the guests were using A/C wastefully, that is worth mentioning in yours.