Disappointing cancellation experience

[Melanie1566]

I'm dissapointed with my recent experience. I booked a stay in Paris in February, but the host canceled my reservation last Tuesday, just a week and a half before my trip in July. Airbnb offered a $35 booking credit.
When I tried to rebook, the new options were 50% more expensive, and my reservation was rejected. I had to use Booking.com, which also cost 50% more than my original booking. Upon contacting Airbnb support, I was initially promised a 15% coupon, but later told this was not in policy and nothing more could be done. This has been extremely disappointing and stressful due to the additional costs and last-minute scramble for accommodation.

[Rebecca]

Hello @Melanie1566 👋

I'm so sorry to hear about your recent experience with a booking. It's been a little while since you posted and I wanted to check inw ith you to see if you have heard from the support team since you posted? 

Looking forward to hearing an update from you, 
Rebecca