Dispute cancellation fees.

[Yorinda0]

I just need to know what the steps are to dispute cancellation fees charged to me unfairly. Please advise.

The room was already booked, Airbnb double-booked it to a new guest when it was not available for bookings.

They demand I pay for it.

[Helen744]

@Yorinda0 this is a quandry Yorinda. The problem could be synching if the second booking was with another platform or the first for that matter. Unless the two bookings came in at the same time on the Airbnb site or one was pending when the other came in and you subsequently chose the other then this should not happen.If you cancel in this circumstance then it becomes your cancellation and you pay a fee.There are various ways to do this but it is best to talk to Airbnb before cancelling anything especially if you consider the fault to rest with them.Always manually synch your bookings on the desk top before accepting bookings because the synching process can take up to 24 hours to perform this process.I do it every morning when I check bookings , its a habit ... H

[Yorinda0]

Hi Helen,

The room was already booked on the 29th of August. 

Also, I did not approve this booking this morning. 

I use Nightsbridge, from where my availability gets pulled to Airbnb.

I have a screenshot of the booking done on 29 August.

I did speak to 3 advisors today, who pressed me to cancel the booking.

The first advisor, Mahima, looked into it and said it is a bug in the system that breaks the link that Airbnb has with Nightsbridge.

She then said after cancellation I should dispute the fees. Engineers will look into the bug problem and my fees will get waived. 

So now I want to dispute it. That's all I need.

[Mike-And-Jane0]

@Yorinda0 once you start trying to integrate other software systems with Airbnb you massively increase the potential for issues like double bookings. The chance of it being Airbnb's fault or, if it is, the chance they will admit it is slim.

[Yorinda0]

I mainly work with Nightsbridge, Airbnb is an add-on service to it, just like Booking.com, Travelstart, Book now, Safarinow, etc....

Lots of different speculations here, but sadly zero guidance on the dispute process.

Nevermind. I'll figure it out somehow.

After all, I'm only the host, the one that takes the wrap for others' mistakes.

Taking my 19 units away from Airbnb after this, in any case. They only bring in 1% of my bookings, and there are always issues with them. I've had enough.

[Mike-And-Jane0]

@Yorinda0 there is no dispute process per se. Just call customer services and ask them

[Mike-And-Jane0]

@Yorinda0 How did this happen? At the end of the day guests can only book if you make it available. 

[Yorinda0]

My point exactly. As the advisor said, a bug in their system...

[Mike-And-Jane0]

@Yorinda0 the advisers make things up on the spot. The bug, if there is one, could be in any of the systems you use.